Gorilla Construction
Company Handbook · v1.1
Perth, Western Australia
Gorilla Construction

Built on
discipline.

The Company Handbook - how we operate, what we stand for, and the standard every job is built to. This is not a casual operation.

Gorilla BUILT.
01 Who We Are

A Perth building company built on structure, accountability & professionalism.

We are building a scalable, disciplined construction business targeting $4M+ turnover — striving to be industry leaders in everything we deliver.

What we deliver
Insurance repairs
Residential renovations
Commercial
Government
Maintenance works
Structure

We operate with defined process — not improvisation.

Accountability

Every role is measured. Numbers are reviewed weekly.

Professionalism

In presentation, communication and every finish.

02 · Our Core Values

R.I.S.E.

If behaviour does not align with RISE, it does not align with Gorilla.

R
Reliability

We do what we say we are going to do, every time. Our word is our foundation.

I
Integrity

We lead from the front, setting the example. We do what's right, not what's easy.

S
Strength

We hold the standard under pressure — not what's cheap, but what's right.

E
Execute

We deliver. With clarity, precision and accountability on every job.

03 Our Standards

Our standards are high. We solve problems on paper first.

Measure twice. Build once.

01

Margin Protection

Every job must protect profit. We price properly, plan properly, execute properly. Waste, rework and poor planning are unacceptable.

02

Accuracy & Planning

We plan before we build. Every job needs a clear scope, detailed budget, realistic programme and identified risks.

03

Transparency

Clear with clients and each other. Everyone understands what's included, what's excluded, what variations cost, and where the job stands.

04

Ownership Mindset

We treat every job like we own it. Protect finishes, think ahead, care about detail. Shortcuts are not tolerated. Escalate early — never hide problems.

05

Systems Discipline

We use Buildertrend properly. If it's not in the system, it did not happen. Budgets, schedules, variations and photos are updated weekly.

06

No PO = No Payment

All purchases require a valid purchase order. Invoices must match exactly. Financial discipline protects margin and cashflow.

07

Variations Must Be Approved

No verbal variations. No "we'll sort it later." All variations are documented and approved before work proceeds.

08

Weekly KPI Accountability

Every role is measured. Margin, programme, cash and quality are reviewed weekly. We manage by data, not emotion.

04 Organisational Structure

All roles have defined responsibilities. If you are unsure of your authority, clarify immediately. Click a role to jump to its expectations.

Director
Operations Manager
Business Development
Project Manager Accounts / Payroll
Site Manager
Contracts Admin
Leading Hands
Carpenters
Apprentices
Subcontractors
05 Expectations By Role

Tap a role to see what's expected.

Maintain gross margin
Update forecast weekly
Raise all POs
Manage programme
Control variations
Daily site diary
Weekly photo updates
Complete QC inspections
Identify risks early
Maintain site safety
Issue & track all contracts and subcontracts
Prepare & process progress claims
Draft & price variations for PM approval
Maintain project cost reports
Track insurances, licenses & subcontractor compliance
Support PM with margin protection & commercial risk control
Invoice within 48 hours
Maintain debtor control
Enforce PO compliance
Monitor cashflow
06 Work Ethic & Professionalism
We Expect
Punctuality
Clear communication
Accountability
Professional presentation & hygiene
Clean and organised sites
Respect toward clients and team
Do what we say we are going to do
We Do Not Tolerate
Blame shifting
Lying
Bullying
Poor communication
Laziness
System avoidance
Disrespect
Communication Protocol
→ Use Buildertrend / Slack for job communication → Keep written records → Escalate issues early → Friday updates are mandatory

Problems hidden become expensive.

07 Site Standards — Every Day

The standards that apply on every Gorilla site, every single day.

No exceptions. No excuses.

7:00am Means Working

On site, parked, changed and in full PPE before 7:00am — tools in hand and working on the hour. 7:00am is not arrival time. Ten minutes late across a crew is an hour of the client's money.

Militant Housekeeping

Swept, bins emptied, offcuts gone, leads coiled, materials stacked square — every day, not just before an inspection. Nobody walks past rubbish here. $300 back-charge if a trade leaves its mess behind.

One Report Per Day

Before you leave site, one of four goes in: daily log, make-safe, roof or completion report. A day with no report is a day that legally did not happen — no evidence, no defence, no claim.

$500 PO Threshold

Anything $500 or over needs an approved PO and a job cost code — no splitting orders to duck it. Under $500 still goes on a Gorilla account against the job. Never a personal card.

Talking To Clients

Polite, no swearing, no loud music, no smoking on site. Any question about work, dates, cost or changes: "I'll get the Site Manager to call you" — then tell him. Never guess, never commit Gorilla, never discuss another trade or a price.

Compliance Before Access

Every person on site is HazardCo inducted with SWMS uploaded, and every subcontractor is cleared by Contracts Admin first. No clearance, no site access — the Site Manager will push; the answer stays no.

Protect What Is Already Built

No boots on waterproofing or finished surfaces. No tools, boxes or materials on finished benchtops. Coverings down before work starts and reinstated before leaving. Damage caused through lack of care or protection is back-charged to the trade responsible.

07 Quality Control

A 3-stage QC system. No stage claim without QC completion.

1

Pre-start Review

Everything checked before the job begins.

2

Mid-stage Inspections

Caught early, fixed cheap — quality held throughout.

3

Pre-handover Inspection

Nothing leaves our hands below standard.

Rework reduces margin and damages reputation.

08Safety

Safety is
non-negotiable.

Safety plan followed PPE worn  HazardCO - SWMS followed Hazards reported immediately Unsafe work stops immediately

No job is worth injury or safety risk. If it's not safe, we do not do it at all.

09 Reviews, Probation & Growth

Performance & Probation

Probation is 6 months for every staff member. All staff are reviewed at:

30dFirst checkpoint
90dSecond checkpoint
YrAnnual review

Measured on KPI compliance, system discipline, cultural & ethical alignment and ownership mindset. Poor performance is addressed quickly.

Growth & Opportunity

We promote:

Initiative Leadership Growth Efficiency Problem-solving

Improve the system, you improve the business. Improve the business, you grow with it.

10 · Final Principle

Gorilla Construction is building more than projects.

A disciplined company A respected brand A scalable operation
Gorilla Construction
GORILLA BUILT.
Gorilla Construction WA Pty Ltd · Company Handbook · Version 1.1